Shipping policy

Thank you for visiting and shopping at Rorange.ca!

Following are the terms and conditions that constitute our shipping policy, Rorange is not responsible for any stolen, missing or damaged packages.

Domestic Shipping Policy

Shipment processing time All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

The tracking number will be active within 24 hours. Customs, Duties and Taxes Rorange.ca is not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Rorange.ca is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Thank you for shopping with Rorange! We’re excited to offer international shipping to many destinations worldwide.

Shipping Times:

International delivery times vary based on destination and shipping method selected at checkout. Please allow additional time for customs clearance and possible delays beyond our control.

Customs, Duties, and Taxes:

Import duties, taxes, and customs fees are not included in the purchase price or shipping cost and are the responsibility of the recipient. Please check with your local customs office for more details on fees that may apply to your order.

Shipping Rates:

Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order.

Shipping Address:

Please ensure your shipping address is complete and accurate. Rorange is not responsible for packages lost or delayed due to incorrect or incomplete addresses.

Lost or Damaged Packages:

Once your package leaves our facility and is handed over to the carrier, Rorange cannot be held responsible for lost, stolen, or damaged shipments. We recommend selecting tracked shipping options and purchasing shipping insurance where available.

Returns & Refunds:

Due to the nature of international shipping, all sales are final. If you experience an issue with your order, please contact us at contactrorange@gmail.com, and we will do our best to assist you.

If you have any questions or need assistance with your order, feel free to contact us at contactrorange@gmail.com.

Our Return & Refund Policy

We do not accept any exchange or return and any cancelation.

Team Rorange